FAQs

   FAQs Home

		Quick links Hardware Software
		Hardware		^  top ^
		How can I improve the focus in my picture of the patient's ear?		Here's How For better images, we recommend using a "Focus Tool" in pre-setting the focus on the AMD/Welch Allyn video otoscope. You will get the best image when you pre-focus the video otoscope on a well-defined object at a distance of 11mm from the tip. The focus tool provides this capability. The need, design, and solution have been recently published in the Journal of Telemedicine and Telecare 2003; 9: 303-5. Place to focus tool over the end of the otoscope so that the tip of the tool is covering the light source. Adjust the focus ring as before so that the image you see on the screen is clear and in the best focus possible. Don't forget to turn on your "Image Enhance" button for the clearest image of all. Be sure to replace the focus tool back in the cart drawer so you will have it for the next time you use your video otoscope. If you have questions or need a focus tool, please contact your telehealth coordinator.
		Software		^  top ^
		Archive your open cases when complete.		Here's How From the SEND CASE screen (Look in the upper left corner of the screen for the screen name. It is in the foreground of the large question mark) Select the gold ARCHIVE button. It is the third button from the top in the center of the screen. The SEND SUMMARY screen will display. Take a minute be sure that you are satisfied that the case should be closed. If you are certain that the case is complete, once again select the gold ARCHIVE button, now located on the right side of the screen. If you decide not to archive the case, select the gray BACK button found under the ARCHIVE button. Here's Why For the individual provider: The time required to retrieve cases when the CASES YOU SENT button is selected from the Start screen increases with the number of open cases. For the System Administrator: The time required to retrieve all open cases increases with the total of all providers' open cases. The time savings is significant for sites with large numbers of cases. Here's What It Does The case cannot be sent again, but may be retrieved and printed from any server it previously touched. The only addition to the case possible is a COMMENT. The case cannot be removed from archive status nor its content added to a current case. A new case and case number is created for a returning patient after a prior case for that patient is archived.